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Nexthink’s digital experience management platform quickly solves performance problems

June 28, 2018

Any organization that has even a modest level of IT infrastructure does IT service monitoring (ITSM) to ensure that everything is operating within performance mandates codified in service level agreements (SLAs). If the IT organization is meeting its SLAs, it’s assumed that the experience the employee has interacting with this infrastructure is good. But that isn’t always the case, and the IT group might not even be aware.

For instance, an enterprise application might be working just fine for most users, but for one or a few users in particular, it could be especially slow.

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